If an exchange or refund is required for a stock item (i.e. non teamwear or workwear) then the item(s) should be returned to us in their original condition and packaging within 14 days of your purchase. (Exceptions can be arranged for Christmas and gift presents. Call for details).
Please note all parcels must be sent back using a recorded delivery service. Refunds are issued within 5 working days of us receiving the goods and we will notify of this via email. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or dampened with. This does not affect your statutory rights.
Customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for the postage costs incurred when re-shipping the product(s). The charge will be the same as when originally purchased and this depends on the item itself. Delivery charges are displayed when a product is added to the shopping cart. If you purchased more than one item and need to exchange some, but not all of the order please call or email us to discuss the exact re-shipping charge.
For teamwear and workwear products we will only accept refunds if the product(s) is faulty. We cannot refund or exchange products due to size issues. We try to give comprehensive sizing information in our Size Guide section and we carry a good range of sample products, which can be sent out for a deposit fee to help with your sizing requirements.
Please address return parcels to: