Delivery & Returns

Delivery information

We pride ourselves on getting your order to you as quickly as possible.

For UK deliveries under £99.99 the standard delivery charge is £5.99. If you need something small, like a single pair of shorts, call us and we can reduce your delivery cost, but your delivery time would increase significantly.

We don't stock products directly at our premises. For teamwear, products are ordered from our suppliers when transactions have been confirmed through our website. All orders for this type of product are final. The total delivery time to you depends on the amount of work/decoration required prior to final dispatch. As a general rule:

Item	Delivery time
non-personalised items after order confirmation	1-2 weeks*
for personalised items after order confirmation	2-3 weeks*

 

 *these are estimated lead times which may be affected by delivery delays and stocking issues from our suppliers. The time of year i.e. Summer may also cause delays due to being a busier period. 

We always strive to reduce shipping times as much as possible. If products are out of stock or there are any other potential delays we will inform you before placing any orders with our suppliers. At this point you can choose potential alternatives, accept the delay or take a full refund.

If stock is available from our suppliers then all orders are final. We cannot return products to suppliers that have been ordered in error or that have been decorated in any way. Please bare this mind when placing your order. We will always try to get your order processed as fast as possible, but unfortunately we cannot guarantee any dates. If you are needing your products before a specific date please call us on 0114 268 3422 and we can give you realistic approximations of when you might receive them. 

International delivery is currently set at £20.00 as this is the cost to ship standard smaller stock items, like footwear. However, if you have ordered, footballs, teamwear or workwear then the delivery cost to ship a large box abroad will be significantly higher. We will contact you via email with details of this extra charge. If you do not wish to pay this amount then you will be issued with a full refund. 

For UK delivery we use a variety of delivery companies including Royal Mail and MPD. Delivery with these companies is usually the next working day after collection from our shop. International delivery charges vary, but again, these will be displayed before you purchase. We will dispatch to a great number of countries around the World using many different appropriate delivery companies. If you have any queries about this please send us an email to info@twentytwoshop.com.

 

Returns information

If an exchange or refund is required for a stock item (i.e. non teamwear or workwear) then the item(s) should be returned to us in their original condition and packaging within 14 days of your purchase. (Exceptions can be arranged for Christmas and gift presents. Call for details).

Please note all parcels must be sent back using a recorded delivery service. Refunds are issued within 5 working days of us receiving the goods and we will notify of this via email. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or dampened with. This does not affect your statutory rights.

Customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for the postage costs incurred when re-shipping the product(s). The charge will be the same as when originally purchased and this depends on the item itself. Delivery charges are displayed when a product is added to the shopping cart. If you purchased more than one item and need to exchange some, but not all of the order please call or email us to discuss the exact re-shipping charge.

For teamwear and workwear products we will only accept refunds if the product(s) is faulty. We cannot refund or exchange products due to size issues. We try to give comprehensive sizing information in our Size Guide section and we carry a good range of sample products, which can be sent out for a deposit fee to help with your sizing requirements.

Please address return parcels to:

Returns Department
twentytwo
9 Commonside
Walkley
Sheffield
South Yorkshire
S10 1GA